Refund policy
Return & Refund Policy
Returns & Exchanges
We want you to love your Simply Salafy Co. purchase. If you are not completely satisfied with your purchase, we accept returns within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn and unused
- Unwashed
- Free of makeup, stains, odors, or damage
- In the original condition and packaging
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including hijabs, undercaps, accessories, and other intimate or personal-use items, unless the arrive damaged or defective.
How to Request a Return
Please contact us within 14 days of receiving your order at simplsalafyco@gmail.com with your order number and the reason for your return. Please wait for return instructions before sending your item back.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or we sent the wrong item.
Refunds
Once we receive and inspect you returned item, we will notify you whether your returned item, we will notify you whether your refund has been approved, Approved refunds will be issued to the original payment method. Please allow your bank or payment method. Please allow your bank or payment provider additional time to process the refund.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item. We will work with you to resolve the issue.
Sale Items
Sale and clearance items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
Questions
If you have any questions about our return policy, please contact us at simplysalafyco@gmail.com